Legal

Cookie Policy

Last updated: June 1, 2025

This Cookie Policy explains how D1CPay uses cookies and similar tracking technologies when you visit our website or use our payment platform. Please read it alongside our Privacy Policy and Terms of Service.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They allow the site to recognise your device, remember your preferences, and gather usage data. Cookies do not contain personally identifiable information on their own, but they may be linked to information we hold about you.

In addition to cookies, we may use similar technologies such as web beacons, pixel tags, local storage, and session storage. This policy covers all such technologies collectively referred to as "cookies."

2. Types of Cookies We Use

Strictly Necessary

These cookies are essential for D1CPay to function correctly. They cannot be disabled without breaking core features. They include:

  • Session cookies — maintain your authenticated session as you navigate the platform dashboard.
  • CSRF tokens — protect forms and API requests from cross-site request forgery attacks.
  • Load balancer cookies — ensure consistent routing of your requests to the correct server instance.
  • Consent state cookies — store your cookie consent preferences so we do not ask again on every page load.

Legal basis: Legitimate interest / contractual necessity. Consent is not required.

Analytics

These cookies help us understand how visitors interact with our site so we can improve performance and user experience. Data collected is aggregated and pseudonymous. They include:

  • Google Analytics (_ga, _gid) — tracks page views, session duration, traffic sources, and user journeys across our public pages.
  • PostHog — captures product analytics events (button clicks, funnel steps, feature usage) within the D1CPay dashboard.
  • Hotjar — generates heatmaps and session recordings to identify UX friction points. Personally identifiable content is automatically masked.

Legal basis: Consent. You may opt out at any time via your cookie settings.

Marketing

These cookies are used to deliver relevant advertisements and track the effectiveness of our campaigns. We work with a limited set of trusted advertising partners:

  • Google Ads (IDE, NID) — enables conversion tracking so we can measure which ad campaigns lead to sign-ups or platform activations.
  • LinkedIn Insight Tag — tracks conversions from LinkedIn campaigns and enables audience retargeting for B2B outreach.
  • Twitter/X Pixel — measures performance of sponsored posts and allows us to reach similar professional audiences.

Legal basis: Consent. You may opt out at any time via your cookie settings or each provider's opt-out tool.

3. Why We Use Cookies

  • Ensure the platform is secure and operates correctly for authenticated merchants and developers.
  • Measure and improve site performance, conversion funnels, and product feature adoption.
  • Personalise content and remember your preferences (e.g. selected currency display, dark/light theme).
  • Attribute marketing spend accurately and refine campaigns targeting payment professionals and fintech teams.
  • Comply with legal and regulatory obligations, including fraud prevention and AML monitoring signals.

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. D1CPay does not control these third parties' cookies. Please review their privacy and cookie policies for full details:

ProviderPurposeOpt-Out
Google AnalyticsSite analyticstools.google.com/dlpage/gaoptout
Google AdsConversion trackingadssettings.google.com
PostHogProduct analyticsposthog.com/privacy
HotjarUX heatmapshotjar.com/legal/do-not-track
LinkedInB2B retargetinglinkedin.com/psettings
Twitter/XAd measurementtwitter.com/settings/account

5. How to Manage & Disable Cookies

Cookie Consent Banner

When you first visit D1CPay, a consent banner lets you accept, reject, or customise non-essential cookies. You can revisit your preferences at any time using the "Cookie Settings" link in our site footer.

Browser Controls

All major browsers allow you to view, block, or delete cookies via their settings. Note that blocking strictly necessary cookies will impair platform functionality:

  • Chrome: Settings → Privacy and Security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions

Do Not Track (DNT)

D1CPay recognises and respects the browser-level Do Not Track signal where it is technically possible. However, because there is no universal standard for DNT, some third-party cookies may not honour this signal. We recommend using our consent banner for the most reliable control.

6. Your Consent

By clicking "Accept All Cookies" on our consent banner, you agree to the placement of analytics and marketing cookies. Clicking "Reject Non-Essential" or adjusting via "Manage Preferences" limits cookies to strictly necessary ones only.

Consent is entirely voluntary. Refusing optional cookies will not prevent you from accessing D1CPay's public website; however, some dashboard features that rely on preference cookies may behave differently. You may withdraw consent at any time without detriment.

7. Cookie Retention Periods

  • Session cookies — deleted automatically when you close your browser.
  • Persistent cookies — retained for the period specified by the cookie, typically between 30 days (Hotjar) and 2 years (Google Analytics _ga). Consent preference cookies last 12 months.
  • Marketing cookies — typically 30–90 days depending on the ad network's attribution window.

8. Changes to This Policy

D1CPay may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform banner. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about how D1CPay uses cookies, or wish to exercise any rights under applicable data protection law, please contact our Data Privacy team:

Privacy enquiries: privacy@d1cpay.com
D1CPay Ltd., 20 Finsbury Street, London, EC2Y 9AQ, United Kingdom

© 2026 D1CPay. This Cookie Policy applies to the D1CPay website (d1cpay.com) and associated platform properties. It does not apply to third-party websites linked from our pages.

D1CPay

One platform for every payment — fiat settlement, crypto rails, and global payment infrastructure for modern businesses.

Product

Company

  • About
  • Blog
  • Careers
  • Press

Support

© 2026 D1CPay Ltd. All rights reserved.71-75 Shelton Street, London WC2H 9JQ, UK